THE
T H E M A G A Z I N E O F F R A N C H I S E B U S I N E S S S E R V I C E S | 2023 ISSUE 3
The
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The
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Looking to reduce
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on page 18 and page 20.
McLane Foodservice ofers its sincere gratitude to the
BUFFALO WILD WINGS franchisees for their years
of partnership and success in growing together.
© 2021 McLane Company, Inc. All rights reserved.
PROUD TO BE YOUR
WINGMAN SINCE 2012
TABLE OF CONTENTS
FBS Board of Directors
James Bitzonis
Chairman
Roz Mallet
Vice Chairman
Ed Lynn
Secretary/Treasurer
Wray Hutchinson
Chairman Emeritus
Jenny Beaudoin
Director
Brian Carmody
Director
Mark Jones
Director
Bobby Pancake
Director
Larry Podlogar
Director
Steve Grube
Director
Christy Williams
Executive Director
FBS Editorial Board
Rachel Jackson
Editor-in-Chief
rachelj@myfbsonline.org
Allison McCallum
Communications Editor
allisonm@myfbsonline.org
Jared Johnsen
Communications Specialist
jaredj@myfbsonline.org
Advertising Sales
Jeff Reynolds
Director of Business Partner Relations
jeffr@myfbsonline.org
678-797-5163
Design and Layout
Kristen Thomas
KT Graphic Design
ktgraphicdesign@gmail.com
Headquarters
1701 Barrett Lakes Blvd. NW
Suite 180
Kennesaw, GA 30144
Phone: 678-797-5161
Fax: 678-797-5171
Franchise Business Services publishes The SCORE.
Any reproduction, in whole or in part, of the
contents of this publication is prohibited without
prior written consent of Franchise Business
Services. All Rights Reserved.
In keeping with our commitment to the
environment, this publication is printed
on certified, environmentally-friendly recycled
paper using eco-friendly inks.
Copyright© 2023
Printed in the U.S.A.
www.myfbsonline.org
ON THE COVER
There are countless areas in your sports bar where you can
reduce energy consumption, shrink your shrink and lower
your BDubs' impact on the environment. Turn to page 18
and page 20 to find out how.
COLUMNS
2
Chairman’s Column
DEPARTMENTS
4
FBS Member News
7
Recognitions
7
Calendar of Events
10
Franchisee Spotlight
13 Look, Listen, Read
15
One Topic: 10 Facts
FEATURES
12 FBS Members Connect at the Buffalo Wild Wings Worldwide Convention
14 Spotlight on the 118th Congress: Maria Salazar (R-FL-27)
16 Celebrating A Successful Team Up for Kids This October!
contributed by the Buffalo Wild Wings FoundationSM
18 Reducing Energy Usage at Your Sports Bar: Tips for Easing Impact on
the Environment and Your Wallet
by Allison McCallum, FBS communications editor
20 Shrink Your Shrink and Your Negative Environmental Impact
by Jared Johnsen, FBS communications specialist
22 Elements of The Entrepreneurial Mindset Series: Element No. 2:
Purpose, Path and Plan
by Dan Coughlin, The Coughlin Co.
24 How to Improve Cyber Security in Just One Month
contributed by Lockton Cos.
26 New Form I-9 Required Beginning Nov. 3, 2023
by Eileen Momblanco, Laner Muchin
27 Countdown to Year-End: A Payroll Checklist for QSR Restaurant Owners
and Office Staff
contributed by Mize CPAs
28 Storytelling As a Leadership Tool
by Dennis and Danny Snow, Snow & Associates Inc.
30 Sharpening Your Tools: Six Reasons Why Mental Fitness Matters
in the Workplace
by Laura Stack, The Productivity Pro®
DIRECTORIES
8
Associate Member Listing
32 Advertisers Guide and Editorial Calendar
2023 Issue 3
2023 Issue 3
|
THESCORE
e love football at BDubs! High
school, college and pro – we
are excited for it all. Our
sports bars fll up with enthusiastic fans
wearing their favorite jerseys and arrive
sporting big appetites for wings, burgers
and beers. Get prepared for the crowds of
cheering fans! It’s like music to our ears.
Now, we suddenly have bigger crowds on
Tursday nights, Saturdays, Sundays and
Monday nights too. Tank you, football!
Soon after football starts, we get
into the MLB playofs and look forward
to the World Series! Ten, the NHL
and NBA begin their seasons, and we
have lots of fans rabid for hockey and
hoops! After that, my favorite sport
revs up – men’s college basketball! If
you don’t remember, UCONN will
be defending their title this year – let’s
go Huskies! Ten, before you know it,
winter and maybe snow will be upon
us. I, however, shall savor the fall, the
foliage, Oktoberfest and football …
followed by the World Series, hockey and
lots of hoops … I’m sure glad my wife
likes sports or there would be trouble in
paradise!
Tis time of year gives us a great
opportunity to evaluate our performance
as we prepare for the crowds of sports
fans. Are we properly stafed? Are we
executing in our sports bars to the best of
our ability and keeping customers at the
top of our minds? When you start to feel
complacent, ask yourself these questions!
It was great to see many of you at
the Bufalo Wild Wings Worldwide
Convention. Te FBS Member Meeting
was a great chance to touch base with our
members and our last gathering until the
2024 FBS Summit! We have big plans in
store to celebrate the 20th anniversary of
the Summit, so save the date for
April 22-25, 2024. We will see you in
sunny Palm Springs!
Until next time, I hope you enjoy
the fall as much as I do, and I wish you
all a great fall season with great sports
moments and rocking and rolling sports
bars across the land. Cheers!
Safe travels,
Jim Bitzonis
Fall is always an exciting time for
Buffalo Wild Wings® franchisees.
Summer vacations are over. School
starts back up, and we get ready
for FOOTBALL!
ARE YOU
READY?
Jim Bitzonis
FBS Chairman
Letter From the Chairman
2023 Issue 3
|
THESCORE
MEMBER NEWS
n July, the Vancouver, Washington, Bufalo Wild Wings® fed
400 hungry children as staf volunteered for the Soccer in the
Park summer camp.
Owned by World Wide Wings, this is the second year team
members of sports bar No. 3513 participated in this event,
serving BWW® wings to happy campers.
“It is an amazing experience to be part of this event since
it’s all about the kids,” General Manager Luis Arellano said. “We
play a small but super important part of the event.”
Soccer in the Park is a nonproft organization devoted
to getting children active while learning life skills and having
fun with others. Te group holds weekly kick around sessions,
summer camps and community outreach events.
Not only were BWW employees thrilled about the event,
but the children were ecstatic to be outside playing soccer and
eating wings with one another.
“When the kids at the event saw us put up our BWW tent,
they were super excited about it — even the parents and all the
volunteers!” Arellano said. “Everyone was super appreciative.”
Sports bar No. 3513 enjoys being a part of the Vancouver,
Washington, community, supporting local organizations,
helping feed frst responders and donating time and food to
local schools. S
Washington BWW Kicks It Up With Local Community
Children and volunteers getting a good stretch in before they play.
ufalo Wild Wings® Salisbury, Maryland, operated by High
5 Hospitality, is thrilled that it secured a top 10 spot in the
BWW Blazin' Games of 2023. Tis achievement places the team
among the elite sports bars in the entire Bufalo Wild Wings
franchise nationwide.
Blazin' Games is an annual nine-month competition
designed to foster sportsmanship, drive and fun while promoting
continuous learning and excellence within the BWW® network.
Te competition's frst round, known as the "Learning Round,"
assessed teams based on key learning metrics. Participants earned
points through successful completion of Te U Learning Hub
monthly activation training, Brand Champ programs, quiz scores
and improvements in beverage sales.
All teams that entered the competition progressed to round
two, the "Practice
Round." Here, they
brought their Round
One points with them,
and additional points
were earned based on
guest survey scores,
guest experience metrics,
quality, service and cleanliness scores. As the competition intensi-
fed, the top 50 teams advanced to round three, the "Execution
Round." In this round, each remaining team received visits from
feld leaders who awarded points based on skill demonstration,
execution and knowledge.
Salisbury Bufalo Wild Wings excelled throughout the
Blazin' Games competition, securing a place in the coveted
top ten. As part of the fnal showdown, they formed a team of
fve, comprising of a general manager, two heart of house team
members, one server and one bartender, that competed in a
variety of challenges, including a culinary competition and a
bartending competition.
High 5 Hospitality CEO, Bobby Pancake, expressed his
pride in the team's accomplishments.
"Tis has been a true display of leadership, consistency,
pride, upholding standards and following processes,” Pancake
said. “Tis team knew what they were capable of and set out to
prove it. Tey set a goal and they have achieved it."
Bufalo Wild Wings Salisbury was pleased to represent their
community and demonstrate their dedication to excellence on a
national stage during the Blazin' Games fnals. S
Buffalo Wild Wings Salisbury Achieves
Top Ten Ranking in Blazin’ Games 2023
"This has been a true display
of leadership, consistency,
pride, upholding standards and
following processes.”
– Bobby Pancake
High 5 Hospitality CEO
THESCORE |
2023 Issue 3
taf at RSQ Foods owned Valley Stream, New York, Bufalo
Wild Wings® embraced the outdoors by donating time and
food to the New York Police Department’s (NYPD) Camping in
the Park event.
On Aug. 29, the NYPD Community Afairs Bureau held
its Camping in the Park event to join members of the local
community together and give children a positive interaction
with the police. In addition
to music, food and games,
the NYPD provided a rock-
climbing wall, bubble foam
pit, tie-dye station and so
much more for participants
to enjoy.
Hosted every summer,
the event was intended to take place during the nighttime like it
has in previous years. Local councilwoman Nantasha Williams
pushed to hold the event during the daytime before young
students returned to school.
Sports bar No. 3800 was a vendor for the event, serving
BWW®’s iconic wings. Te Valley Stream Bufalo Wild Wings’
staf also volunteered by playing games and face painting with
the children.
Camping in the Park is not the Valley Stream sport bar’s
frst appearance at a local event. General Manager O’Neil
Washington plans on participating with his team in more
community events and hopes to get other general managers in
his area to get involved with the NYPD event as well.
“Everyone was so excited, and the kids were ecstatic,”
Washington said. “I hope to get more Bufalo Wild Wings staf
involved for next year!” S
MEMBER NEWS
igh 5 Hospitality
(H5H) owned
Rehoboth, Delaware,
Bufalo Wild Wings® raised
$4,050 to support the
Sussex Consortium's work
program, and the donation
was made July 20, during a
ceremony at the restaurant's
location.
Te check presenta-
tion was led by Bufalo
Wild Wings Rehoboth's General Manager, Brittany Walker,
and supported by multi-unit manager, Jimmy Gallagher,
and H5H COO Mark Trewartha. Te check was received by
Pamela Graves, Consortium vocational coordinator/transition
specialist, representing the Sussex Consortium's work program.
Te Sussex Consortium's work program is an initiative aimed
at empowering students with disabilities to develop essential
skills and knowledge, enabling them to become self-sufcient
employees. From age 14, these students are provided with valuable
resources and tools that prepare them to thrive in the workforce
until they graduate at the age of 21. Bufalo Wild Wings
Rehoboth takes immense pride in being a dedicated partner of
this life-changing program for over ten years.
Tis donation was made possible through Bufalo Wild
Wings Rehoboth's successful Team Up for Kids campaign,
which unites community members and patrons in support of
the shared vision to uplift and empower local youth.
Brittany Walker expressed her gratitude to all who
contributed to the campaign.
"We believe in giving back to the communities that
support us,” Walker said. “Our partnership with the Sussex
Consortium's work program is a testament to the importance
of creating lasting impacts in the lives of young individuals. We
are humbled by the support we received from our patrons and
community." S
Buffalo Wild Wings
Rehoboth Donates to Sussex
Consortium’s Work Program
Jimmy Gallagher, Pamela Graves,
Brittany Walker, Cape Gazette
staff and Mark Trewartha pose
with the donation.
Valley Stream BWW Volunteers for
NYPD at Community Park Event
2023 Issue 3
|
THESCORE
MEMBER NEWS
ufalo Wild Wings® franchise, High
5 Hospitality, gifted aspiring frst
responders with the best way it knows
how – with delicious wings!
New Castle County in Delaware
held its Police and Paramedics summer
youth program at the end of July, and
Bufalo Wild Wings of Bear, Delaware,
donated chicken wings to campers and
staf for their willingness to teach and
learn lifelong skills.
Tis camp provides youth that have
an interest in public safety with compre-
hensive training, service and experience
while promoting education, physical
ftness, leadership, team dynamics, life
skills and good citizenship within the
local community.
High 5 Hospitality likes to show
its support to its local community and
will continue to do so in upcoming
fundraisers, donations and more.
“Tey were thrilled about their
lunch that day!” said High 5 Hospitality
Digital Marketing Manager, Samantha
Jenkins. “We were honored to donate
wings to the campers and staf.” S
High 5 Hospitality Donates Wings
to Aspiring First Responders
Satisfied campers enjoyed their wings donated by High 5 Hospitality.
THESCORE |
2023 Issue 3
We want to highlight your company’s achievements (employee promotions, new hires,
employee or restaurant anniversaries and sales records). To submit information for
Recognitions, complete the online submission form at www.myfbsonline.org/submissions,
email communications@myfbsonline.org or call 678-797-5161.
RECOGNITIONS
une was a big month for World Wide Wings' (WWW)
long-term team member, Leah Collins.
District Manager, Leah Collins, celebrated the beginning
of summer with her promotion to director of operations for the
Midwest market. Collins brings together all the passion and excel-
lence WWW exudes in everything they do, from Blazin’ Games,
guest service and team member development to great food.
Collins is the newest director of operations at WWW.
She started her journey with Bufalo Wild Wings® in 2007 as
a cashier while in high school. She then moved to Indiana for
college and served at a BWW® while she pursued her Bachelor
of Science in Nursing at Indiana University. Collins loved
wings culture so much that she decided to stay, and over the
years, she has moved through all positions to get where she
is today. She is a true
testament to Bufalo Wild
Wings career pathing.
Ever ready to help
with anything and roll
up her sleeves to do what
needs done, committed
to making the brand the
best there is and passionate
about helping her team
grow, Collins is a force of
nature looking to discover
what comes after reaching
No. 1. S
Congratulations to
Certifed Training General Manager, Donald Vitolo, and Team
White Plains, New York, of RSQ Foods on their recertifcation
as a National Certifed Training Sports Bar. Tis amazing team
does great work in their beautiful historical building!
Vitolo and the team are always on point and working hard.
RSQ Foods thanks them for all they do and their commitment to
training and providing a great experience for all their guests. S
Congratulations to
Certifed Training Manager, O’Neil Washington, and Team
Valley Stream, New York, of RSQ Foods on their certifcation as
a National Certifed Training Sports Bar.
Washington and his team do amazing work at their Bufalo
Wild Wings® sports bar, and RSQ Foods thanks them for all
they do and their commitment to training and providing a great
experience for all their guests. S
EVENT CALENDAR
2024 FBS 20th Anniversary Summit
April 22-25
Hyatt Indian Wells
Palm Springs, California
Collins and her family.
2023 Issue 3
|
THESCORE
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770-377-6959
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520-405-1727
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419-261-1802
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614-737-8314
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502-400-8677
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850-562-4564
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601-383-8338
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260-615-8995
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